Refund Policy

We can only accept returns for products that are still in a like new state. That means the item should look and behave exactly the way it did when you first lifted it out of the box.

Before you send anything back, please make sure the product meets the checklist below:

• The product is unused, clean, and free of any signs of wear, dust, or cooking residue.
• The original box, foam inserts, plastic wrap, and any protective films are all intact.
• Every accessory, manual, warranty card, and freebie that came in the box is included.
• The power cable, remote, battery, and any other loose parts are untouched and not cut or trimmed.
• The product tag and serial sticker are still attached and readable.

If a cable has been snipped or a seal has been broken on packaging that was meant to stay sealed, the item is no longer eligible for a standard return. You are welcome to contact our support team in those situations so we can explore other options with you.

Getting a return going is simple. Reach out to our customer care team by phone or email with your order number, a short note on why you want to return the item, and a photo of the product if the issue is visible.

Once we receive your request, one of our team members will walk you through the next step and arrange a pickup from the address on your order. You do not need to find a courier on your own. We organise the collection, and a service center verifies the condition of the item as soon as it arrives.

A full check takes about three to five working days from the day our courier picks up the package. We will keep you posted by email at every stage so you always know where things stand.

A flat return shipping charge of AED 30 applies to most return and replacement requests inside the United Arab Emirates. This fee covers the cost of collecting the item from your home and moving it back to our warehouse for inspection.

If the reason for your return is a manufacturing defect that we can confirm during inspection, the AED 30 fee is waived and you pay nothing for the collection. The original shipping charge you paid on your order is not refundable, since that amount has already been used to deliver the parcel to you.

As soon as the service center confirms that your item is in the expected condition, we begin the refund. Money is always sent back to the same card or payment method that was used for the original order. We cannot redirect a refund to a different card or a different person, since this protects both you and us from payment fraud.

Your bank usually posts the refund to your statement within five to ten working days after we release it. If more than ten working days have passed and you still cannot see the amount, please email a screenshot of your statement and we will follow up with the bank on your behalf.

Some items cannot be returned because of hygiene rules, safety concerns, or because they are custom fitted to your order. Please review this list carefully before you buy:

• Personal care products that have been opened or used, such as shavers, trimmers, hair styling tools, and oral care devices.
• Consumables that come sealed for freshness or safety, once the seal has been broken.
• Items bought as part of a clearance, final sale, or heavily discounted promotion, unless the item is defective on arrival.
• Products that were signed for on delivery and reported as physically broken only after the delivery team had already left.
• Free gifts and bundled extras that shipped alongside a paid product.

If your item falls in one of these categories and you still believe something is wrong, please write to us. We will always look at the story behind the request before making a final decision.

Accidents happen during shipping, and sometimes a product simply does not work the way it should straight out of the box. If you see a dent, a crack, a missing accessory, or any behaviour that looks like a fault, let us know within forty eight hours of delivery.

Please include a few clear photos of the product, the box, and the packing slip when you contact us. These images help us fix the situation quickly, whether that means sending a replacement, arranging a repair, or processing a full refund.

If you sign for a delivery as received in good condition, we assume the package arrived safely. Reports of physical damage that come in days after the parcel was accepted are difficult to link to the courier and may not qualify for a free replacement, so a quick first look really does help.

We review our refund terms from time to time so that they stay fair, legal, and in line with how we actually run the business. When we make a change, the updated policy is posted on this page with a new update date at the top. The version shown here is the one that applies to your order.